Policies and procedures should always be fair and friendly to both customers and associates. JE Lynch & Associates, LLC can help you develop and write the operating policies and procedures necessary in your business to provide the structure needed.

Clear communication of policies and procedures helps to assure you operations will remain consistent even in your absence. Unless you prefer to receive phone calls at home from your associates at all hours during your off time, it is vital that standard operating procedures be in writing, bound, and made available to all associates for training and future reference.

Policies and procedures can be changed, but until they are, you want to be assured that all associates are following the same exact steps documented and treating all of your customers with the same respect.

JEL, retail management consultants, will assist you in writing both your Associate Handbook and your Standard Operating Procedures (SOP) manual. Once written, it is imperative that all changes in policy or procedure be immediately reflected in your operating manuals. If associates recognize outdated materials within an operations manual, they will no longer trust this reference bible. Then, confusion takes charge and associates begin projecting their own interpretation of your policies and procedures.